Indian Railways Launches Toll Free Helpline Number for Catering Related Complaints which is 1800111321. The
New Toll Free Telephone Number where you can book complain for Bad Food
on train or Platform of Railways by Pantry car or Platform food
vendors. The Ministry of Railways has set up a central monitoring
cell with the toll free number i.e. 1800-111-321 for the convenience of
railway users to register their complaints regarding railways’ catering
services like food quality, over charging etc., both at railway
stations and in running trains. Announcing this, here today, the
Minister of Railways, Shri Pawan Kumar Bansal said that this facility is
available all seven days from 7 A.M. to 10 P.M. when during this time
generally the food is served to the passengers. The Minister said that
as soon as the complaint is registered, all possible actions will be
taken on real time basis to address that complaint. This facility has
started functioning, he added.
We came from Australia, Australian born Indian background & travelled & paid a lot for our AC 2 options & on duronto for the cabin for 4 people.
ReplyDeleteWe paid extra for this services believing we would get exceptional service & fresh food, but that was not the case from our boarding location to Delhi
We recieved left overs or Luke warm tomato sauce, that too in a paperclip
No serviette no salt pepper nothing
Whilst others got pepper soup bowls & spoons
The next was meal for snack
Everything stale & cold
Again no,knife forks spoons
No tea or coffee packs fully completed
Veggie puffs were like they were,picked up from station
Barfi was so stale it was hard to bite in
Dinner comes along all stale
Patantha served from day before cold hard to break
Curd tastes off
Rice so stale unsure on how old it was
Breakfast eggs were so cold it was hard to digest
Again things put on menu
Not provided missing
We read up about service & fine dining provided yet I have had fresher & better in ac3 in different trains
We didn't get gold out table
Not did we get things basic necessity items as we should have
Each,item was cold & foil wrap shows we getting left overs from,other carriage no pantry car,provided to our cabin
If these guys are serious they,need to travel & see What,is going on
Ac1 toilets were filthy no soap or toilet,paper & we are charges arm &,leg for ac1 cabin whilst ac3 toilets had soap & paper
We travelled on rajhdhani shadtabdhi & they all provided shit stale food
No one is happy when you ask for coffee satchel instead of tea
Anyway as an Australian born Indian my kids & I had bad experience & all of us copped Delhi belly
i think its a good move but most people are not really aware of this number, they should post banners in train regarding this
ReplyDeleteIndian railway consumer complaints
Food and Services are pathetic. No toilet soap / liquid in Shatabdi and Rajdhani like trains. Food quality is too bad to eat. Even platform food service are much batter then these train food quality...
ReplyDelete