BSNL's 3.37 Crore Landline/ WLL to get Next Generation Network NGN) Services. Ministry of Communications & Information Technology released the data about State run telecom major Bharat Sanchar Nigam Ltd (BSNL) Landline connections in working conditions and falling revenue. In a statement titled "Landlines Operated by BSNL" it says The total numbers of land line subscribers (including wire line & WLL) of BSNL up to February 2010 is 3,37,82,275. The respective annual revenue of BSNL (including wire line & WLL) upto February 2010 is Rs.8196.10 Crores.The decline in BSNL in the landline segment is mainly due to shift of land line customers towards more convenient mobile services, substitution of additional phone in households by personal mobile phones and because of reduction in number of calls, being made from land line telephone due to shift of voice traffic to more convenient mobile phones.
Following steps are being taken to improve efficiency and public dealing of BSNL.
(i) Improvement in quality of services, quick redress of customer’s complaint, improvement in quality of human resources, improvement in sales and marketing strategies etc.
(ii) There are more than 4000 Customers Service Centers (CSCs) to provide single window interface for all the customers related activities bringing down the processing time and thus will significantly enhance the customer satisfaction levels. 200 Automated payment kiosks are planned to be installed in CSCs for accepting bill payments, both through cheques and cash for convenience of customers. Toll free numbers for booking the Village Panchayat Telephone (VPT) complaints has been opened in the circles to improve the quality of service and customer satisfaction.
(iii) Provisioning of several value added services including broadband services, IPTV services and video conferencing services.
(iv) All out efforts are being made for modernization of wire line network like induction of new IP Based Next Generation Network (NGN) switches and availability of latest Calling Line Identification (CLI) phones.
This information was given by Minister of State for Communications & Information Technology, Shri Gurudas Kamat in written reply to a question in Rajya Sabha today.
Following steps are being taken to improve efficiency and public dealing of BSNL.
(i) Improvement in quality of services, quick redress of customer’s complaint, improvement in quality of human resources, improvement in sales and marketing strategies etc.
(ii) There are more than 4000 Customers Service Centers (CSCs) to provide single window interface for all the customers related activities bringing down the processing time and thus will significantly enhance the customer satisfaction levels. 200 Automated payment kiosks are planned to be installed in CSCs for accepting bill payments, both through cheques and cash for convenience of customers. Toll free numbers for booking the Village Panchayat Telephone (VPT) complaints has been opened in the circles to improve the quality of service and customer satisfaction.
(iii) Provisioning of several value added services including broadband services, IPTV services and video conferencing services.
(iv) All out efforts are being made for modernization of wire line network like induction of new IP Based Next Generation Network (NGN) switches and availability of latest Calling Line Identification (CLI) phones.
This information was given by Minister of State for Communications & Information Technology, Shri Gurudas Kamat in written reply to a question in Rajya Sabha today.
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